Expat Insurance In Spain

 UK  0044 1234 86 70 70
Spain  0034 966 740 188

Immediate Home and Holiday Home Insurance Now Available in 10 EU Countries

 Spain  0034 965 302 124

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Regulated by the Direccion General de Seguros, No. L0017X05651787C

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Complaint Procedure
 
In the event of a complaint or dispute the following procedure is adopted:
 
An initial complaint can be made verbally.  If the complaint cannot be resolved at this stage a written complaint should be made.

Upon receipt of a written complaint the company will acknowledge and aim to resolve the issue within five working days.

It may not always be possible to resolve an issue within five working days and where this occurs the complainant will be notified and the company will aim to resolve the issue within twenty working days.

If following investigation and action, where necessary, the complainant remains dissatisfied a further letter of complaint should be made outlining the reason(s) why the complainant remains disatisfied.  At this point the issue will go to Independent Arbitration.  By making a further complaint the complainant agrees that all documentation in relation to the issue is passed to a third party for the purposes of Arbitration.
 
In order to fully investigate a complaint it may be necessary to discuss the issue with a third party such as one of the Insurance Companies we use.  By making the complaint the complainant gives consent for the issue to be discussed with such third parties.
 
Where a complaint is made in relation to the actions of a third party, for example an Insurance Company, no liability or responsibility will be accepted for such actions.  Where the complaint is in relation to a third party we reserve the right to refer the complaint directly to the party(s) concerned upon which their own complaints procedures will take effect.  Should this occur the complainant will be notified that this action has been taken.
 
In the event of a complaint some issues may be referred to within our Section Spanish Insurance - What You Need To Know.  This Section provides information in relation to how some Spanish Insurers manage their business.